Support Tickets

General Information
For issues related to store purchases, ban appeals, or reports, please create a support ticket via the website:
https://grandtheftmc.net/support

Make sure to select the correct department when submitting your ticket. Tickets sent to the wrong department may not be processed.

Available Ticket Categories
The following topics can be handled via the website or Discord support tickets:

• General support requests
• Player reports
• Purchase / store issues
• Staff reports

Ban Appeals
Ban appeals are handled exclusively through the website support system.
Appeals submitted via Discord will not be reviewed.



Purchases
This department deals with payment issues, questions regarding our store, and other related topics.


Punishment Appeals
This department deals with any and all appeals for mutes, bans, and kicks on our forum or server. You can only appeal for a punishment longer than 3 days. For example: You can’t make an appeal for a 1 hour mute.


Player Reports
This department deals with all reports of players breaking the rules. The main things you can report a player on is for hacking, purchasing deal scamming, and DDOS threatening. You can find the complete rulebook at https://grandtheftmc.net/forums/rules-and-community-guidelines.12/



Staff Reports
This department deals with any and all reports against staff members. If you believe that a staff member is breaking the rules or being unfair, you may create a report against the staff member which will be reviewed by the senior team.


Other Support
This department is for any general support relating to GTM that does not fit in the other departments. This can include issues with voting or lag, and more.


Request Custom House
Requesting custom houses is currently disabled. We will inform you on the discord when it is enabled again. Although this is still in the Department List if you create a ticket concerning a Custom House your ticket will not be responded too.

Again, be sure that you are sending the ticket to the CORRECT DEPARTMENT or your issue may be left unresolved!

This page has been seen 4,505 times.

• • Created by

    iExpo

    on Oct 14, 2019
    Last updated by

    Sh4dowCraft3r

    on Apr 15, 2026
• Contributors:
  • Jab50
  • zCasee
  • 19Firefox98
  • JMaster05
  • BandzOnly
  • MrTacoMan
  • SpaceGamerNL