I got a 3 day ban after asking to 1v1 a manager then calling him scared. I don't really think that is deserving of a ban and I have recordings of the chat if you need to see it.
He could have been busy with matters and did not have time to deal with it. I got banned for 3 days by Cruee due to the fact that I spammed him :/ wait out the time I guess or talk to the manager directly.